Team: Technical.

Reporting to: Head of Technical.

Location: Anstey – Head office.

Hours: Full-time (37.5 hours Monday to Friday), Permanent. (You are expected to be flexible with these hours to suit business needs, for example during events.).

Salary: Dependent on experience.

Travel Required: Travel may be required both in the UK and overseas, but this role is office based.

About the role

As Technical Operations Assistant, you are responsible for supporting the Technical Department by liaising with the Technical Project management team in planning, preparing, ordering, and delivering all or partial technical aspects of an event.

You will be working from the project design stage, where supplier quotations are needed to get competitive costs in our project proposals. You will also help in developing technical supplier relationships across the business in line with our PQQ and assisting with purchasing sub hires. This will require close liaison with the TPM’s and Head of Technical.

Your duties will include:

• You will be involved in supporting the administration of databases, software and processes used in the day-to-day running of the department.
• You will be based at the Stagestruck Anstey full-time but may be required to help onsite occasionally.
• You will be creating/reviewing and editing equipment picking lists with the TPM to ensure that all kit requirements have been met.
• You are also required to work alongside the Head of Technical in an assistant role. Maintaining best practice, and participating in knowledge sharing, nurturing and guidance.
• You will assist in planning all deliveries and collections to and from the department. Ensuring all equipment is ready to be prepared for an event alongside stagestruck owned equipment.
• You will be required to assist and support with the preparation and return of technical equipment.
• You will be required to load and offload trucks and vans as and when the need arises. Having a good working knowledge of packing and securing loads as well as preparing carnet documents when needed.

You do not have to work on projects where complete systems are being supplied that don’t require attention from the technical department, although you may be asked in an advisory capacity.

You will not be involved in any pre-production that is not related to equipment, for example scheduling, transport management, crew resourcing etc. but you will need to learn to create technical drawings and contribute to the Vectorworks system design and planning.

The person in this role will have:

• Be a considerate and competent member of your team and the company.
• Make a contribution. Enjoy the benefits that Stagestruck can give you whilst contributing to the future of the company and your colleagues.
• Be an ambassador - make yourself aware of all the services that Stagestruck can offer.
• Be Diligent and passionate - Complete all tasks assigned to you with accuracy, attention to detail, enthusiasm and consideration to the brief, the client and Stagestruck.
• Be vocal - ask for help and guidance especially when taking on tasks unfamiliar to you.
• Embrace process – comply with our processes and systems.
• Be able to design, build, specify and prepare shows across all technical aspects from a loose brief and understand the reasons why those systems are designed and tested in that way.
• Be able to communicate the technical plans to the company and teams as required.
• Be Commercial – understand the proposition, your impact, and how you can maximize the customers delight whilst maintaining a suitable margin.
• Be Supportive – assist in challenging, developing and coaching apprentices, assistants and their work outputs.
• Be professional, flexible and adaptable. Maintain excellent standard of output even under pressure situations. Be integral to your team by supporting and helping others when the pressure is in their area.

Experience and qualifications

• Have experience working as a site technician within the events industry.
• Have great computer skills and a working understanding of Microsoft office 365 package.
• As well as being experienced in multiple technical disciplines this position is required to keep up to date with legislative or progress changes in our Industry and communicate these to the dept and the wider company as appropriate.
• You must be accountable for decisions made on projects you work on, ensuring they are suitably designed and supportable by the teams installing them.
• You will be comfortable scrutinizing chosen training methods for the technical team and suggest alternative methods if appropriate.
• You must become forward thinking, looking to the future and finding opportunities for the department and company to move towards.
• Your own training needs will be driven by you but agreed by the Head of Dept.
• There are no direct reports with this role, but you will be expected to help with the development of apprentice, assistant and mid-level members in your team.
• Full UK driving licence, own transport and current passport required due to the nature of our business.

We actively encourage ongoing skills development and will support with both on and offsite training courses and qualifications. You must ensure you are continually maintaining and developing a good level of knowledge in your field. You will be required to identify and contribute to your own training plans. This is in addition to the mandatory training that is completed by all Technical Project Managers.

Benefits

• Competitive salary with scope for progression.
• 22 days annual leave, rising to 25 after 5 years + Bank Holidays.
• One month paid sabbatical after qualifying length of service.
• Christmas shutdown and birthday day off with a contribution towards a birthday meal.
• Two paid volunteering days per year.
• Holiday Purchase Scheme if you need some more time off.
• Private Health after a qualifying length of service.
• Life Assurance.
• Travel Insurance.
• Access to an Employee Assistance Programme (EAP) and subscription to the Calm meditation and sleep app.

Stagestruck behaviours

Our behaviours define us. They are not optional or aspirational, they are expected and underpin everything we do.

• Excellence... in everything we do.
• Creativity... from everybody in the company.
• Safety... comes first, for our team, our clients, our audiences and the public.
• Agility... in the way we work and react
• Sustainability... in every way possible.
• Respect... For our colleagues, our clients and for people from all walks of life.

Apply now